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Frequently Asked Questions
You’ve got questions. We’ve got answers. Don’t see what you’re looking for? Reach out anytime and our knowledgeable support team will assist you right away.
Support
How do I reach latakoo support?
You can reach latakoo support anytime at support@latakoo.com.
For emergencies, call the support line at (877) 882-5666.
latakoo Flight App
Which devices will latakoo Flight work on?
The latakoo Flight app is available for MacOS, Windows, iOS, and Android devices.
How do I know if I am on an outdated version of an app?
In the desktop app, click on the options button; your app version will be on the bottom of the options screen. The current desktop app is version 6.8.5.
In the mobile apps, click on the settings tab; your app version will be at the bottom of the screen. The current mobile app version is 3.4.8.
Logging In
How do I reset my latakoo password?
If you cannot remember your password, enter your email address on the latakoo login page and then click the Forgot Password? button to reset your latakoo password.
Passwords cannot be reset via latakoo for customers using SSO (single sign-on) login.
I can’t login, what do I do?
Email support@latakoo.com or call our support line at (877) 882-5666 and the latakoo support team will check on your account right away.
User Settings
How do I change my password?
- Log into latakoo.com
- Click Manage at the top
- Click Personal Profile
- Click Edit
- Expand Change password by clicking the [+]
- Type in your new password twice
- Click Save.
How do I turn on/off notifications?
- Log into latakoo.com
- Click the avatar next to your name in the top right corner
- Select Preferences
- Turn on/off email and push notifications as desired
How do I upload a profile photo?
- Log into latakoo.com
- Click the avatar next to your name in the top right corner
- Select Account
- Click Your Account
- Click Upload a New Profile Photo
- Upload a photo
latakoo Pilot
Why is my video file an MP4 in the latakoo cloud?
If you upload your video using any compression with the latakoo app, it will always land in the cloud as an MP4.
The file can be downloaded/transcoded into any format from the cloud.
If you upload a file with no compression, we do not touch the file and it will retain its original format.